NYC 311: Phone Number, Services, Complaints & How to Use NYC311
NYC311 is New York City’s non-emergency information and service system. Dial 311 inside the five boroughs for City services and complaints; from outside New York City, call 212-NEW-YORK (212-639-9675). NYC311 is available 24 hours a day, seven days a week.
Use NYC311 for non-emergency City information and many service requests.
The official 212-NEW-YORK number also works for VoIP, TTY/711 and VRS access.
NYC311 accepts text messages 24/7; message and data rates may apply.
What is 311 in NYC?
NYC311 is the City’s central non-emergency information and service system. It helps people find City programs, understand rules, report problems and file or track many service requests without first knowing which agency is responsible.
Typical topics include parking, trash and sanitation, noise, potholes, housing issues, public-space problems, benefits and other City services.
What is the NYC 311 phone number?
Inside New York City, dial 311. If you are outside the five boroughs, NYC311 lists 212-NEW-YORK (212-639-9675). The service is available 24 hours a day, seven days a week, 365 days a year.
NYC311 also accepts texts at 311-692 and provides online and mobile-app options.
Use 311 for non-emergency complaints and service requests
NYC311 routes many complaints and requests to the City agency responsible for investigating or resolving them. The exact process depends on the issue, so choosing the correct complaint category matters.
For an issue tied to a specific location, keep the service-request confirmation number so you can check the status later.
311 is especially useful for parking, noise and sanitation questions
Alternate Side Parking status, parking rules, illegal-parking complaints, noise complaints, missed collection and many other everyday City issues are available through NYC311.
For live parking legality, NYC311 status is only one part of the decision: posted curb signs and temporary restrictions still control the exact space.
When should you call 911 instead of 311?
Use 911 for emergencies or conditions that create immediate danger to life or property. NYC311 is for non-emergency City services and information.
A problem can be loud, frustrating or urgent to you without being a 911 emergency; the deciding factor is whether immediate police, fire or EMS response is needed.
NYC311 can help visitors as well as residents
You do not need to be a New York City resident to use NYC311 for City information. Visitors can use it for parking rules, local services, public-space questions and other non-emergency information.
Phone interpretation is available in many languages, which can make 311 useful for travelers who need official City information.